Shipping Policy

At JompShop, we work with a network of independent vendors to deliver quality products to your door. This Shipping Policy outlines how orders are processed, shipped, and delivered across our multi-vendor marketplace.

1. Order Processing

Orders are processed by the respective vendor within 1–2 business days of payment confirmation. You will receive an email notification once your order has been dispatched. Processing times may be longer during peak periods or public holidays.

2. Shipping Timeframes

Delivery timelines vary depending on the vendor's location, your delivery address, and the shipping method selected at checkout. Estimated delivery windows are:

  • Domestic orders: 3–7 business days
  • International orders: 7–21 business days

These are estimates only and are not guaranteed. JompShop is not responsible for delays caused by carriers, customs, or circumstances beyond our control.

3. Shipping Costs

Shipping fees are calculated at checkout based on your location, order weight, and the vendor's shipping configuration. Any applicable fees will be clearly displayed before you complete your purchase.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email (where available). You can use this to monitor your delivery through the carrier's website. If you have not received tracking information within 3 business days of your order confirmation, please contact us.

5. Multiple Vendors in One Order

If your order includes products from more than one vendor, items may arrive in separate packages and at different times. Each shipment will have its own tracking information where applicable.

6. Failed Deliveries & Incorrect Addresses

JompShop and its vendors are not liable for orders that fail to deliver due to an incorrect or incomplete address provided by the customer. If a package is returned to the vendor due to a failed delivery, re-shipping fees may apply.

7. Lost or Damaged in Transit

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at hello@jompshop.com or via WhatsApp at +1-470-512-8580. We will investigate with the vendor and carrier and work to resolve the issue promptly.

8. International Shipping & Customs

For international orders, customs duties, import taxes, and handling fees may apply upon arrival in your country. These charges are the responsibility of the customer and are not included in the order total at checkout. JompShop has no control over customs processing times.

9. Contact Us

For any shipping-related enquiries, reach out to us at: