Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy for any reason, we're here to help. As a multi-vendor marketplace, refund eligibility may vary slightly by vendor — but the following baseline applies to all orders placed on JompShop.

Eligibility for Refund or Return

You may request a refund or replacement within 7 days of delivery if any of the following apply:

  • The item received is damaged, defective, or significantly not as described.
  • You received the wrong item.
  • Your order did not arrive within the stated delivery window (see our Shipping Policy).

Not Eligible for Refund

The following situations are not covered under our refund policy:

  • Change of mind after delivery (unless the vendor's listing explicitly states otherwise).
  • Items returned without proof of purchase (order number required).
  • Perishable goods or items marked as "final sale," where applicable.

How to Request a Refund

To initiate a refund, contact us with your order number and a photo or description of the issue:

Our team will review your request with the relevant vendor within 2–3 business days. If approved, refunds are issued to your original payment method within 5–10 business days, or as store credit if you prefer.

Return Shipping

  • Defective or wrong items: JompShop covers the cost of return shipping.
  • Other approved returns: The customer is responsible for return shipping costs.

For any questions, reach out to us at hello@jompshop.com.